FAQ

When will my bag ship?

All pre-sale orders ship in late November 2025.

Where does my bag ship from?

All orders ship from our Australian warehouse.

Where are your products made?

We partner with trusted suppliers to source items, many of which are made in China and tested for comfort & durability. Every piece is handpicked and designed by our team to ensure the highest quality bags

How do I choose the right size?

We’ve included a Size Guide to help you choose the perfect fit for your little one. If you’re unsure, we suggest sizing up — kids grow fast, and we design with room to move.

Do you offer returns or exchanges?

Yes, we offer returns on full-priced items within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Please see our Refund Policy for full details.

How long does shipping take?

Orders are processed within 2–3 business days. Shipping times vary by destination, but most orders arrive within 3 – 20 business days. We’ll keep you updated every step of the way.

Do you ship internationally?

Yes - please proceed to checkout for shipping rates

Can I change or cancel my order?

If your order hasn’t been processed yet, we’ll do our best to make changes. Please contact us as soon as possible at support@fieldfeather.com.

Still have questions?

Reach out anytime via our Contact page — we’re here to help.